We bake and ship same day! Within 1 business day (Mon-Fri) after placing your order, your cookies will be baked to perfection and shipped. After being shipped, your cookies will arrive to your doorstep within 1-3 days (Mon-Sat)

Once the order has shipped, we have no control over USPS or
what happens to the package. We are not held accountable for products
melting or drying out due to heat/shipping delays or for how USPS
handles the packages. If your package is damaged, opened, or lost please
contact your local post office and file a claim with the insured
package. The package is insured and the buyer files the claim, not us.
We are a very small business and due to financial reasons we cannot take
responsibility for what happens in transit once it's out of our hands.
We are not responsible for reshipping or refunding if the package gets
sent back due to an incorrect address. If that happens, you would need
to contact and file a claim directly with USPS, as well if the package
is delayed longer than priority shipping. We cannot file it or do
anything from our end. 

We do not ship with dry ice. As the temperature gets warmer,
there's nothing to prevent the toppings from softening. The cookies are
temperature stable, they may melt if left in a hot truck in which case
you can throw them in the fridge for an hour to bring them back to
texture. We cannot control the temperature in which USPS ships - please
keep an eye on your tracking number to ensure its not left on a door
step for hours. We will not refund or reship due to transit problems.****We do not accept returns, refunds, or cancellations. Once
the order has been processed in the system it can not be undone. Please
be sure of your order before clicking check out! Once you place an order
you cannot switch out the products, clicking submit finalizes the
order.